Customer data in the financial services sector often faces challenges related to consistency and completeness. Due to the data being gathered from various sources, maintaining clean customer data can be difficult across different systems. For instance, John William Smith might appear as J.W. Smith on a savings account, John W. Smith on a mortgage, and simply John Smith on a credit card. These discrepancies lead to a fragmented understanding of the customer. OD Link enables organisations to merge multiple internal and external data sources to form a comprehensive customer view and establish a single source of truth.

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OD Link goes beyond simple string matching. Its advanced fuzzy matching algorithms factor in miskeyed, phonetic, abbreviations, and other variations in data entry to detect potential matches. With this advanced matching capability, OD Link can achieve more precise record linkage, particularly in vast datasets that may be significantly complex.

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Customers do not act in isolation but in a complex network of payment interactions with other customers and third parties. OD Link shows all the payments a customer has made, to whom they were made and the outcome of the sanctions screening processes they were subject to. This builds a comprehensive picture of your customer's activity and allows you to identify both usual and unusual patterns of behaviour.

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OD Link is especially beneficial for FCC Transaction Monitoring teams as it combines customer data with payment transactions and the outcomes of sanctions screening processes to identify anomalies in expected customer behavior.

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